Project Terms and Conditions

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Project Terms and Conditions

How We Start, When We finish:

  1. We will honour the prices issued in our recommendations, proposals and quotes for 30 days (E.& O.E.).
  2. Work will commence after we receive your agreement to this proposal (with company PO if applicable) and your prepayment. Prepayment is required for all projects. For larger projects, prepayment may be less than 100%. An invoice reminder/summary may be issued covering a logical stage of development. Unless otherwise stated, terms are strictly 7 days.
  3. For direct credit, our Bank Details are
    Bank: Bendigo Bank. Acc
    Name: Intechrity Pty Ltd.
    Acc No: 117 279 802.
    BSB: 633 000.
  4. Unless otherwise stated, please allow 4 weeks from commencement to completion.
  5. To complete the project by the due date many technical items must be actioned by us in a timely fashion. We will not expect to receive the final instalment on our fee schedule while items in our control remain outstanding.
  6. Most projects also rely heavily on your input. In particular, the content is often largely drawn from your expertise and/or existing materials. You may also be developing new materials via input from your staff and user community or hiring in third parties for content such as photographs and video. In the event the project is delayed by items in your control, this will not alter the agreed payment schedule. We will attempt to complete all remaining items that are in our control and often simply be able to commence other projects while we wait for your input to become available.
  7. We like to finish what we start! So, if you are experiencing delays with your contribution to the project, we'll make every effort to assist you to identify the best way to finalise and deliver, even after your final payment has been made. It is, of course, in our mutual best interests that we complete the project on time.

Project Estimates:

  1. We've successfully completed many hundreds of software projects. We use this experience to gauge your project's work requirements so together we can, whenever possible, agree a clear and fixed price up front. However, some software development projects have many one-off components. In these cases, we can provide one of two main types of estimate:

Ball-park Quote

A Ball-park quote is a general estimate which we will try to offer for free, right there and then, based on our experience. For a more detailed project we might require a little research and design planning time which will have a modest fee. Typically, we get Ball-park Quotes within about +/- 30%.

Design Brief

A Design Brief formally identifies and examines your specific requirements and allows us to consider the approach we will take. It gives us an opportunity to properly apply our experience and determine costs more accurately. The results are presented to you in a document we call a ‘Design Brief’. Costs identified via a Design Brief are +/- 10%. So, if you need a ‘fixed price’, please commission a Design Brief and we'll just add the 10% up front. Fixed. Easy!

A Design Brief may be requested with any project (and is recommended for projects exceeding $25,000). A Design Brief generally costs 15% (minimum $1,500) of the predicted project cost. A Design Brief basically completes initial design and analysis work undertaken at the start of any project. So about 85% of the project requirements remain. Scope and process are better understood. Your investment is not wasted.

  1. Projects without a fixed price agreement are generally completed and charged according to the required development time at the appropriate hourly rate.
  2. Cost estimates assume we have remote administrator access to your computer network and/or may use our suite of familiar hosting services and powerful tools. We will happily work with alternate systems and protocols, and may need to invoice you for increased costs.

Sundry Items and Scope Changes:

  1. The project does not include provision for supplementary or sundry items. Supplementary items might include, for example, time, travel and accommodation in order to visit or research other exemplary organisations in your industry. Should you require supplementary items, we will discuss them and may need to invoice you for any additional expense.
  2. After we start your project, we will endeavour to accommodate changes you may prefer to your project scope or requirements, like additional features, modifications to layout, deletions, etc, and may need to invoice you for increased costs.
  3. Similarly for a fixed price project, we will endeavour to accommodate changes you may prefer to your project scope or requirements, like additional features, modifications to layout, deletions, etc, but we may need to invoice you for increased costs.
  4. If you are unsure of the impact your change requests may have on your project costs we can provide an estimate for you in the form of a ball-park or design-brief, whichever you feel is appropriate for your budgeting needs.
  5. Where we are unable to accommodate changes in scope within the original budget of the project we will generally complete the work items you request and charge according to the required development time at the appropriate hourly rate.
  6. Projects without a fixed price agreement may require the purchase of additional items and will include an appropriate charge for costs incurred. Examples of sundry items include third-party purchased software components, domain name registration, cloud services subscriptions, travel, accommodation, etc. You can expect such individual sundry items, if they are over $500, to be discussed with you and agreed in advance.
  7. Cost estimates assume we have remote administrator access to your computer network and/or may use our suite of familiar hosting services and powerful tools. We will happily work with alternate systems and protocols, and may need to invoice you for increased costs.

Responsibilities and Ownership:

  1. Unless otherwise stated, Intechrity is responsible for the software development and our cloud services products while you remain responsible for all other required items (e.g. your data, content, images, computer hardware, networks, OS/Office/Browser platforms, etc.). Yes, Intechrity can provide a proposal for these too if required.
  2. Unless otherwise stated, all software developed for you is licensed to you for your use. You own the product license and not the blueprints. Like when you buy a car, you own your individual car. However, you don’t own the design blue-prints that would enable you to make copies of the car.
  3. Unless otherwise stated you may transfer (sell/give) your software license to a new owner. Then the new owner (instead of you) may use the software with the same license freedoms. If transferring, please advise Intechrity so we may continue to provide service and support to the new owner.
  4. Unless otherwise stated, you retain ownership of any unique intellectual property or software concept not already otherwise in our possession at the time of the project or available in the public domain. We keep your confidential things confidential. We will not sell your software project to anyone else without your consent.
  5. Unless otherwise stated, Intechrity retains ownership of the project source-code. The source-code is the way we transform your requirements into functional software and is therefore our intellectual property. You may not reproduce, resell, reverse-engineer or redevelop the software we develop for you without our consent.
  6. One reason we license rather than sell is that where appropriate we reuse previously developed code blocks. It helps us amortise their costs over many projects and ensures you enjoy maximum value and reliability by minimising unnecessary duplication and bugs.
  7. You may wish to purchase source-code in order to redevelop, resell, re-host or relocate (etc.) the software. Each request for purchase will be considered on its merits. Where appropriate we will be happy to consider and negotiate the additional development and intellectual property costs. As a rule of thumb, in a simple case where there will be no impact on our future sales, software with source-code starts from about three times the license-only cost.

Best Practice Components - or why we're so efficient!

Contemporary software development is a lot like grown-up Lego! Developers often assemble and orchestrate a complex suite of third-party components to deliver an end product with remarkable connections and talents. In addition, not a day goes by without something in the IT landscape changing - be it a security patch or and new version of a browser.

To ensure you receive the best possible result, our commitment is:

We supply professional, pre-built, pretested components.

To build your application/website we make use of (and integrate) specially selected modular components where practical and

  • these components are pre-developed, often available for purchase off-the-shelf, and perform defined tasks (e.g. a news-letter module, online store plugin, etc.)
  • they are generally a fraction of the cost of developing something from scratch ourselves (re-inventing the wheel)
  • they are generally very robust and reliable and have usually been tried and tested in many different applications before yours

We choose components that play well together.

We integrate these components to work in harmony with your application and deliver the desired overall result. To do this

  • we may need to develop some components or portions of components ourselves
  • we use our experience to skilfully link up the components into a working application
  • we charge for the time we require to complete this work (we won't make our fortune out of mark-up) and hence you will pay much less for the finished result compared with developing the whole lot from scratch

We fix our bugs, free.

When there is a bug caused by an error or omission on our behalf

  • for example: the box labelled 'Today's Date:' always shows 1/Jan/1873
  • you'll usually spot it during your first few weeks of use
  • we will rectify it for free, it's that simple

We don't stop until we've achieved your desired result.

If there is a bug, and it isn't linked to an error or omission on our part

  • for example: 'you built this application for us 10 years ago and I can't get it to run on my new laptop'
  • for example: 'we did ask you to make it send a fax but now we think it really should send an email instead'
  • we understand and we'll try to advise on the best way to reach the desired result but there may be a cost

We don't point fingers. We get things right.

If a bug is found in a supplied modular component, we will on your behalf (unless otherwise instructed),

  • use our expertise to swiftly identify the symptoms and cause of the bug
  • raise the issue directly with the supplier so it can be corrected as soon as possible
  • only charge you for the time we take to investigate and communicate the issue

We're thorough with your updates and ongoing service needs.

If the bug can be fixed by the supplier, we will on your behalf (unless otherwise instructed),

  • follow-up to make sure it is fixed properly
  • re-install and re-configure the repaired item
  • only charge for the time we take to do so

We provide creative, professional options.

If the bug can't be fixed (supplier is unable, or sometimes even unwilling!)

  • we will advise you of your options and see these through for you. For example
  • we may be able to negotiate with the supplier, on your behalf, to provide an alternate component
  • we may be able to perform 'exploratory surgery' (so to speak) and rectify the issue ourselves
  • we may be able to build an alternate component from scratch
  • we will endeavour to estimate the price, or provide a means of determining its expected price
  • we will await your advice before taking a course of action
  • we will advise the price of supplying and retrofitting a replacement component
  • we can also advise the price of rebuilding the component from scratch
  • we will only charge for our time, in preparing the information you need to help with your decision, or in carrying out your desired action

Each learning or challenge grows us stronger

And of course we will no longer use the faulty component in future applications

  • We don't like the fact, but we do live in a throw-away society. So, usually we can replace these components and your cost will probably still be much cheaper than developing 'one-offs' from scratch.
  • It will be struck from our list, as we like to maintain a trim and very select group of excellent suppliers. When something fails to perform it is a nuisance and a cost for you and for us.